RCDC
CUSTOMER EXPERIENCE ANALYTICS (CXA)
Unlock the Full Potential of CX with Cutting-Edge Solutions
THE CXA ADVANTAGE
Gain a 360-degree view of Customers’ Digital Journeys and Interactions
Identify Customer Pain Points and Opportunities to Improve Engagement and Conversion
Improve Customer Satisfaction, Loyalty and Retention
Optimize Customer Experiences across all Digital Touchpoints
Increase Revenue and Profitability with Improved Customer Insights and Engagement
Customer Journey Analytics
Real-Time Performance Analytics
Customer Experience Dashboards
Offering The Next-Gen Customer Experience Analytics Solution
RCDC offers advanced Customer Experience Analytics (CXA) solutions that help organizations gain deep insights into their customers’ digital journeys and interactions. With a comprehensive range of CX solutions and services designed to optimize your strategy, we help you deliver unforgettable experiences to your customers.
Our focus on customer journey analytics, real-time performance analytics, and custom experience dashboards ensures that you have all the insights you need to understand your customers’ needs and behaviours, measure your CX performance, and make data-driven decisions that drive business success. With a team of dedicated CX experts and cutting-edge technologies, we’re here to help you elevate your CX game and stay ahead of the competition.
Some of Our Typical Customer Experience Analytics (CXA) Deliverables and Activities
Data Collection and Analysis
Offering actionable recommendations to improve the customer experience, based on insights gained from data analysis and customer behavior patterns
Identify Customer Behaviour Patterns
Using advanced analytics tools and techniques to identify patterns and trends in customer behaviour, preferences, and needs
Actionable Recommendations
Offering actionable recommendations to improve the customer experience, based on insights gained from data analysis and customer behavior patterns
Experimentation Techniques
Testing and validating new ideas and strategies to improve the customer experience, using A/B testing and other experimentation techniques
Journey Mapping
Mapping the customer journey across various touchpoints and channels, to gain a deeper understanding of customer needs and preferences
Real-Time Performance Analytics
Monitoring customer interactions in real time, to quickly identify and address issues that may impact the customer experiences
Custom Experience Dashboards
Creating customized dashboards to monitor and measure key performance indicators related to the customer experience, such as customer satisfaction, loyalty, and retention
OUR CXA FEATURES
- Advanced Analytics Capabilities to Capture and Analyze Customer Data in Real-Time
- Interactive Dashboards and Reports for Visualizing Customer Behaviours and Trends
- Seamless Integration with Leading CRM and Marketing Automation Platforms
- Personalized Alerts and Notifications to Identify and Resolve Customer Issues Proactively
- AI-Powered Recommendations to Optimize Customer Experiences
CASE STUDY
Amarr’s Transition to Google Analytics 4
As a leading garage door manufacturer, Amarr faced a critical challenge in transitioning to Google Analytics 4 for insights into website interactions. With the impending end of life for Universal Analytics, RCDC provided a tailored solution to ensure accurate data tracking and effective analysis.