Unlock the Full Potential of CX with Cutting-Edge Solutions


Customer Journey Analytics

Real-Time Performance Analytics

Customer Experience Dashboards

Offering The Next-Gen Customer Experience Analytics Solution

RCDC offers advanced Customer Experience Analytics (CXA) solutions that help organizations gain deep insights into their customers’ digital journeys and interactions. With a comprehensive range of CX solutions and services designed to optimize your strategy, we help you deliver unforgettable experiences to your customers.

Our focus on customer journey analytics, real-time performance analytics, and custom experience dashboards ensures that you have all the insights you need to understand your customers’ needs and behaviours, measure your CX performance, and make data-driven decisions that drive business success. With a team of dedicated CX experts and cutting-edge technologies, we’re here to help you elevate your CX game and stay ahead of the competition.

Some of Our Typical Customer Experience Analytics (CXA) Deliverables and Activities

Data Collection and Analysis

Offering actionable recommendations to improve the customer experience, based on insights gained from data analysis and customer behavior patterns

Identify Customer Behaviour Patterns

Using advanced analytics tools and techniques to identify patterns and trends in customer behaviour, preferences, and needs

Actionable Recommendations

Offering actionable recommendations to improve the customer experience, based on insights gained from data analysis and customer behavior patterns

Experimentation Techniques

Testing and validating new ideas and strategies to improve the customer experience, using A/B testing and other experimentation techniques

Journey Mapping

Mapping the customer journey across various touchpoints and channels, to gain a deeper understanding of customer needs and preferences

Real-Time Performance Analytics

Monitoring customer interactions in real time, to quickly identify and address issues that may impact the customer experiences

Custom Experience Dashboards

Creating customized dashboards to monitor and measure key performance indicators related to the customer experience, such as customer satisfaction, loyalty, and retention



  • Advanced Analytics Capabilities to Capture and Analyze Customer Data in Real-Time
  • Interactive Dashboards and Reports for Visualizing Customer Behaviours and Trends
  • Seamless Integration with Leading CRM and Marketing Automation Platforms
  • Personalized Alerts and Notifications to Identify and Resolve Customer Issues Proactively
  • AI-Powered Recommendations to Optimize Customer Experiences


Amarr’s Transition to Google Analytics 4

As a leading garage door manufacturer, Amarr faced a critical challenge in transitioning to Google Analytics 4 for insights into website interactions. With the impending end of life for Universal Analytics, RCDC provided a tailored solution to ensure accurate data tracking and effective analysis.